FREQUENTLY ASKED QUESTIONS

Quiet hours on property are from 11 pm – 7 am. 

• Pool and tennis court hours are 8 am – 10 pm. 
• Pool does not have a lifeguard on duty. Children 12 and under must be accompanied by an adult. The pool is heated from November 15 -January 2 for owners, guests and renters to enjoy during the holidays. 

Beach service is from 9 am – 5 pm March 1 – October 31. Our service provider is Emerald Coast Beach Service. All charges are done with a credit card. Cash will not be accepted. ECBS will not store owners, guests or renters’ personal items. Please reserve all items through their online service 24 hours in advance of need at https://www.ecbeachservice.com/. 

• Our Community Association Manager, Clay Aldridge is on property from 8 am -4 pm. Cell number is 850 332-2335 and office number is 850 837-2303. After hours call the cell and leave a voicemail or text. In an emergency, call 911. 
• Our maintenance team is on property in shifts from 6:30 am – 6:00 pm 7 days a week. To request maintenance work, please place a work order through your owner portal. Please do not ask or call team members directly. To be fair to the team and all owners and guests, work orders are assigned in the order received. In an emergency situation, please contact your preferred professional company to address your issue. 
• Reminder that within the walls of your condo including windows and doors you are responsible for repairs and replacements. The maintenance team is not to be hired directly to do work on your condo. 

• Security is on property from 9 am – 11pm. The phone number is 850 207-6447. After hours, call 911 in all situations. 
• We have 60 cameras on property that capture every area of our property 24/7. We also have motion cameras along the fence line to detect fence jumpers. Our license plate reader captures not only the license plate of every vehicle but the color, make and model. All video is stored for use and review. 

Only Owners are permitted to have 2 dogs on property as long as their combined weight is 80 pounds or less. All pets must be registered with our Property Manager with shot records and a picture. While on property all pets must be on a leash and display an IRC lanyard. It is the owner’s responsibility to clean up after their pets. There is a pet waste station located on each side of the property. Pets are not permitted on the beach, in the pool area, fitness center or the tennis courts. 

Renters are only permitted to have dogs in the following units 408, 109, 210, 217, 616, 316. These dogs should be registered with the Community Manager and display a lanyard to denote that they have been registered. 

Only owners may store their bikes and watersports equipment in the designated areas with the item displaying an owner’s sticker. Storage of all other items in the garage is not permitted. Owner’s must use their storage closets or their unit to store personal items. 

No one is permitted to store anything in the alcoves in the garage. Items that are stored will be taken by our maintenance team and stored for 2 days. If not claimed, the items will be disposed of. 

Trash must be bagged including all boxes before being sent down the chute. Leaving trash bags outside a unit is not permitted. We also have a dumpster on the eastside of the property for larger items. Please do not place any construction trash in our dumpster. 

Owners’ responsibilities during hurricane season. 

• Please make sure that you have all of your insurance documents up to date and in a safe place. It is also good to have an inventory of the contents of your condo and related pictures stored in a safe place away from the condo. Owners are responsible to ensure the contents and interior of their condo while the association insures the structures and exterior of the building.
• Inlet Reef does have a Hurricane/Tropical Storm Protocol document outlining the process to prepare the property for these events. At the time of a hurricane/tropical storm WATCH, the VMG maintenance team and CAM begin securing the building within 48 hours of the storm hitting. At the time of a Hurricane WARNING where a hurricane is imminent and storm winds are expected to strike within 36 hours, the VMG team begins shutting down the property and making sure that all owners and VMG employees follow the instructions of the local law enforcement. Owners that rent their unit will be required to contact their rental company to remove patio furniture and objects from the balcony and secure and lock all of the patio doors. Owners that do not rent need to contact Clay to have our maintenance team remove all patio furniture and objects to be placed within the condo and lock all patio doors. If evacuation is mandatory, all owners on property will be asked to leave the property and VMG employees will follow. NO ONE from VMG will remain on the property in a mandatory evacuation post securing the property. 
• If an owner chooses to remain on property in violation of an evacuation order, they will need to fill out a Hurricane Release Agreement. This agreement has an owner acknowledging that they remained on property in violation of an evacuation order and release IRC and VMG of any liability and the next of kin notification in case of disaster/recovery. Owners that remain on property do so solely at their own risk. Our generator has been serviced and is expected to start up when electricity is lost. However, there is no guarantee of power during or after the storm. 
• VMG employees will return to the property once sustained winds have dropped below 35 mph and they can safely make it onto the property. Owners will not be allowed on the property until an assessment has been completed and damaged areas do not pose a threat to human life. Owners will be updated and notified of the property condition by our CAM following the storm. To be allowed back on the property, owners must present proof of ownership and follow the instructions of local law enforcement. 

• Owners may not have glass tables or mirrors on their balcony. These items must be removed by December 31st, 2024. In the event of a storm with winds of 25 MPH or over (or at the Manager’s discretion) the maintenance team will remove the patio furniture from the balconies from units who do not rent for a $25 charge. 
• Gas and Charcoal Grills are not permitted on balconies. 
• Throwing anything off a balcony is not permitted. 
• Water on balconies turned off from November through April. 

• Owners that rent their unit shall pay Inlet Reef Club a lease inspection fee for each rental. The BOD directors have the ability to request all rental records to ensure that all lease fees are being collected and paid to IRC. 
• Rental policy for the community room and beach wedding ceremony. 
• Occupancy forms are required for all renters on property. These forms will be replaced with the SymLiv registration process once we Go Live October 1, 2024. 
• The Unaccompanied Guest Form is required for non-paying guests staying in a unit unaccompanied by the owner. These forms will be replaced with the SymLiv registration process once we Go Live October 1, 2024.
•  The Family form should be completed for all owners having immediate family on property when they are not accompanied by the owner. These forms will be replaced with the SymLiv registration process once we Go Live October 1, 2024.

Owners have their own personal code for the front and beach gate. There is a group code for the pedestrian gates on either side of the entrance and exit. Owners are also provided with 2 clickers to open the entrance gate. 

Renters and guests will use an individual code generated for their stay through SymLiv once we Go Live. 

SymLiv is a new system that will go into effect on October 1, 2024 to collect lease inspection fees and provide an individual temporary gate code for a guest or renter during their stay. The gate code will expire at 10 am on the last day of their stay. 

Luggage and grocery carts are to be kept in both garages in the cart corrals.

• Parking in the garage spaces designated for owners is strictly for owners displaying owner stickers. Any vehicle not displaying an owner sticker will receive one warning ticket to move the vehicle. After that, the owner’s VMG account will be charged $25 a day for all violations including self, family, friends, guests and renters staying in the owner’s unit. 
• Owners are allowed to have 2 cars on property. If the owner is not on property, the cars must be parked under the tennis courts. 
• Parking passes are currently required when on property for all guests and renters. 

Smoking is not permitted on balconies, around the service elevator in the parking garages or in any common areas on the property. A designated smoking area is located under the tennis courts in the Northeast corner. 

• Contractors must be registered with our Community Association Manager and a $500.00 refundable deposit is required. Contractors may not begin work before 9 am and must be done by 4 pm. Work can only be performed Monday through Friday. No work may be conducted on the breezeways or in common areas.
• Please make sure that you contact our CAM prior to commencing any work on your unit to ensure that you are following all established bylaws and rules and regulations.